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Technical Support
Select your issue, send five details, and our engineers will diagnose charging, communication, alarms, runtime, or parallel problems.
Select Your Issue
Pick the symptom that matches your system. Then send the five items below.
Battery not charging
Battery stays idle, charge current is zero, or solar will not charge the battery.
Send detailsBattery not discharging
Battery has SOC but will not supply load or backup power.
Send detailsInverter not detecting battery
BMS communication failure, CAN / RS485 issue, or inverter cannot see the battery.
Send detailsAlarm code on display
Battery or inverter shows an alarm, warning, or error message.
Send detailsLow battery runtime
Backup time is much shorter than expected under your real load.
Send detailsParallel battery issue
Multiple batteries will not sync, expand, or commission correctly.
Send detailsSelected issue
Send details for: Alarm code on display
Send these five things once so we can diagnose this issue faster.
- 01 Battery model
- 02 Inverter brand & model
- 03 Serial number
- 04 Alarm code / error
- 05 Photos or video
Also include a short description of what happens, when it started, and what you already tried.