01 YEAR
Free Replacement
Verified quality problems under normal use may qualify for free replacement.
SORYQEX Battery Warranty Policy
SORYQEX provides a practical warranty for our LiFePO4 battery energy storage products. Coverage applies to verified quality issues under normal use and is confirmed after we review the product record and related evidence.
Warranty at a Glance
3–5 YEARS
Service Support
Technical guidance and service support depending on the product model.
Final coverage is always confirmed after review.
1-Year Free Replacement
Within the first year, quality problems that occur under normal use may qualify for free replacement once verified.
Other situations are handled based on the product model, remaining service period, and actual cause of the fault.
3–5 Years Service Support
After the free replacement period ends, we still provide service support for 3–5 years according to the product model.
We recommend confirming the service period for your specific model before placing an order, or sending the serial number later to check remaining coverage.
Remote Diagnosis
Technical Guidance
Service Options
This support does not automatically mean free product replacement.
What Is Covered / What Is Not Covered
What Is Covered
Quality problems that appear during normal use may be covered after verification.
Please prepare:
- Product model
- Serial number
- Purchase record
- Photos / video
- Alarm code
- Installation information
What Is Not Covered
- Physical damage
- Unauthorized modification
- Incorrect installation
- Use outside specified conditions
- Incorrect voltage or wiring
- Incorrect communication or system configuration
Sometimes system settings or installation issues can look like battery problems.
Send the inverter model and installation details to help us identify the cause faster.
How We Confirm Coverage
Product Record
Purchase Information
Operating Conditions
Fault Evidence
Having the original purchase or order record makes the process smoother. If it is unavailable, the serial number can be used to locate the product information.
Before Returning a Battery
Please contact us before shipping any battery back. Remote diagnosis is always the first step.
Note the Alarm Code
Take Photos or Video
Send Battery + Inverter Information
Avoid repeatedly changing settings before we check the system.
Claim Process
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01
Submit Your Claim
Send the model, serial number, purchase record, and issue description.
-
02
We Verify the Product
Match the product record and coverage start date.
-
03
We Review the Fault
Review photos, video, alarm codes, and installation details.
-
04
Coverage Is Confirmed
Confirm whether free replacement or service support applies.
-
05
Next Step Is Arranged
Provide replacement or further support instructions.