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Year 1
1-Year Free Replacement
Verified product quality problems under normal use may qualify for free replacement after review.
Support
Battery Warranty
Our battery warranty includes 1-year free replacement for verified quality problems under normal use, excluding human-caused damage, plus 3–5 years of service support depending on the product model.
Coverage Overview
Three points to check before a battery warranty claim — what is free, what continues as service support, and what is excluded.
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Years 2–5
3–5 Years Service Support
Technical guidance and service options continue for 3–5 years depending on the product model. This is not an automatic product exchange.
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Excluded
Human-Caused Damage
Coverage does not apply when the fault is caused by human damage, unauthorized modification, or incorrect installation.
Warranty Terms
Clear conditions for free replacement, service support, and factors that can affect coverage.
1-Year Free Replacement
Quality problems within 1 year under normal use qualify for free replacement after the product record and fault evidence are verified.
3–5 Years Service Support
Service support means remote diagnosis, guidance, and service options arranged by model. Exact years depend on the product model — send the model to confirm.
Covered Issues
Product quality problems that occur during normal use may qualify under the applicable warranty terms after verification.
What Can Affect Coverage
Incorrect installation, unauthorized modification, physical damage, or operation outside product specifications may affect coverage when these conditions cause the fault.
How Coverage Is Confirmed
Final coverage is confirmed after we review the product record, purchase information, operating condition, and fault evidence — not by an automatic online result.
Remote Check First
Contact us before shipping the battery. Remote diagnosis helps confirm whether the issue comes from the battery, inverter, wiring, or system settings.
Before You Submit a Claim
Complete information helps us identify the problem faster and reduces repeated requests for more details.
Prepare & Submit-
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Product Model Confirms the applicable free replacement and service support period.
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02
Serial Number Identifies the exact product from the label.
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Order or Purchase Record Confirms when coverage started and which terms apply.
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Photos Show the product, wiring, display, and visible condition.
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Videos Show startup failure, shutdown, or abnormal operation.
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Alarm Code Helps identify the fault if the system shows an alarm.
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Installation Information Inverter model, system voltage, wiring, and battery quantity.
Service Process
From claim submission to replacement or service support — reviewed step by step.
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01
Claim Submitted
Send model, serial number, purchase record, and fault details.
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02
Product Verified
We match the product record and coverage start date.
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03
Fault Reviewed
Photos, video, alarm code, and installation info are checked.
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04
Coverage Confirmed
Free replacement or service support is confirmed for your case.
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Next Step Arranged
Replacement or service support is arranged with clear instructions.
One path for check & claim
Submit Warranty Claim
Send product, problem, and supporting files in one request. Our team reviews the record and confirms free replacement or service support.
This is a review request — not an automatic coverage calculator. Final coverage is confirmed after technical review.
FAQ
How long is the warranty period?
The battery warranty period includes free replacement for verified quality problems in year one, excluding human-caused damage. Service support continues for 3–5 years depending on the product model. Send the model before ordering if you want to confirm the exact service period.
What is included in warranty coverage?
Battery warranty coverage may include product quality problems that occur during normal use after verification. Send the model, serial number, purchase record, and photos or video so we can check the cause before giving a final answer.
What is not covered by free replacement?
Human-caused damage is excluded. Incorrect wiring, unauthorized modification, physical impact, or use outside product specifications may also affect coverage when they cause the problem.
What happens if my battery fails within the first year?
Send the serial number, order information, fault description, and photos or video. Verified product quality problems that are not human-caused qualify for free replacement.
What happens after the first year?
Service support remains available for 3–5 years depending on the product model. Send the serial number first so we can confirm the remaining service period and the right next step.
Do I need proof of purchase?
Purchase or order records help confirm when coverage started and which terms apply. If the original record is unavailable, send the serial number and we can first check the available product information.
What should I do if the battery shows an alarm or stops working?
Record the alarm code, take clear photos or video, and send the inverter model and battery serial number. Avoid changing settings repeatedly before our technical team checks the system.
Do I need to return the battery immediately?
Contact us before shipping the battery. Remote diagnosis should come first so we can determine whether the problem comes from the battery, inverter, wiring, or system settings.
Will you replace the battery if it fails?
Verified product quality problems within the first year qualify for free replacement when no human-caused damage is involved. Other cases are handled according to the product model, service period, and actual fault.
Can my inverter or installation affect warranty coverage?
Incorrect voltage, wiring, communication, or system settings can cause problems that look like battery faults. Send the inverter model and installation information before making changes so we can check the system correctly.