Support

Technical Support

Select your issue, send five details, and our engineers will diagnose charging, communication, alarms, runtime, or parallel problems.

Pick the symptom that matches your system. Then send the five items below.

Battery stays idle, charge current is zero, or solar will not charge the battery.

Battery has SOC but will not supply load or backup power.

BMS communication failure, CAN / RS485 issue, or inverter cannot see the battery.

Battery or inverter shows an alarm, warning, or error message.

Backup time is much shorter than expected under your real load.

Multiple batteries will not sync, expand, or commission correctly.

Send These 5 Things

Select an issue above first, then send these five things so we can diagnose faster.

Also include a short description of what happens, when it started, and what you already tried.