01
Quality Problem
Return review applies to confirmed product quality problems.
Return Policy
Standard products are shipped after full payment. If you find a quality problem after receiving the product, contact your salesperson immediately. Once the issue is reviewed and confirmed as a product quality problem, we will arrange a battery replacement, and SORYQEX will cover the approved return shipping cost.
Return Policy
02
Replacement
An approved battery replacement is arranged after review.
03
Return Shipping Cost
SORYQEX covers the approved return shipping cost for confirmed quality problems.
Return Eligibility
A standard product can be submitted for return review when a quality problem is found after delivery. The product model, order information, and problem evidence must be reviewed first so the correct replacement can be arranged.
Before You Request a Return
To help us review your case more quickly, please prepare:
Order Number
Product Model
Quantity Affected
Photos / Video
Issue Description
Packaging Condition
Installed or Powered On?
Sending complete information at the start helps avoid repeated requests for more details.
Return Process
Please do not return the product before receiving approval.
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01
Contact Your Salesperson
Report the quality problem before sending anything back.
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02
Send Required Evidence
Share order details, photos or video, and a brief issue description.
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03
Quality Issue Review
We review whether the issue is a confirmed product quality problem.
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04
Return Approved
If applicable, the return is approved before any shipment.
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05
Return Shipping Arranged
Approved return shipping is arranged for the confirmed case.
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06
Returned Product Inspected
We inspect the returned product after it arrives.
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07
Replacement Arranged
An approved battery replacement is arranged.
Confirmed Quality Problem
SORYQEX guides the return process, covers the approved return shipping cost, inspects the returned product, and arranges the approved replacement.
Cases That Need Extra Review
These situations require individual review before a return can be approved.
Customized Products
Installed or Used Products
Damaged Packaging
Shipping Damage
Installed Battery Systems
Before Moving or Repacking the Product
Keep the product and packaging in their current condition. Take clear photos or video and contact your salesperson before removing, repacking, or shipping the product.